Privacy

House of Campbell  (ABN 80 556 567 217)
Privacy Policy

 

1. Privacy Policy

In this Privacy Policy (Policy):
1.1 a reference to us, our or we is to House of Campbell (ABN 80 556 567 217);
1.2 Information means information or an opinion about an individual and includes Personal Information;
1.3 Personal Information means information or an opinion about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion whether or not the information or opinion is true or not and whether the information or opinion is recorded in a material form or not; and
1.4 Website means all of the pages located on our website located via www.houseofcampbell.com.au.

 

2. Privacy Commitment

2.1 Thank you for accessing our Website and for reviewing our Policy. We are subject to and seek to comply with all applicable law including the Australian Privacy Principles contained in the Privacy Act 1988. We have created this Policy in order to demonstrate our firm commitment to your privacy.
2.2 This Policy sets out how we collect, use and disclose Information that we obtain from you through our Website.

 

3. Collection of Personal Information

3.1 We will only collect Personal Information about you which you provide us (including via details you submit on our Website or any emails you send to us). For example, (i) we collect Personal Information about you such as your name, address, telephone number and email address to supply our products and services to you.
3.2 Through technology we may automatically record details including your internet address, domain name and the date and time of your visit to our Website (including the web pages viewed), your browser and operating system.
3.3 Where cookies are used to collect Information you can disable cookies on your device by changing the security and privacy settings on your device or in your browser (as applicable). If you linked to our Website from another website then that Information may also be recorded.

 

4. Use and Disclosure of Personal Information

4.1 Generally, we use Information (other than Personal Information) collected when you use our Website to assist us in deciding how to improve our Website (including its utility, content and accessibility) and to monitor the users and usage of our Website. We may use Information as to how you and others found our Website in deciding how to promote our Website, products and services (including online advertising).
4.2 We will only use and disclose your Personal Information for:

1. the primary purposes for which the Personal Information was collected, for example:
1. to provide information to you;
2. to respond to your query and contact you; and
3. to offer and supply our products and services;
2. a secondary purpose when:
1. you would reasonably expect us to use or disclose the Personal Information for the secondary purpose; and
2. the secondary purpose is related to the primary purpose of collection; or
3. you have consented to the use or disclosure of the Personal Information for the secondary purpose.

4.3 We may disclose your Personal Information to our related companies, corporate, contractors, agents and service providers but only to provide our products and services to you and/or for the purposes of storage of your Personal Information.
4.4 We may disclose your Personal Information to our professional advisers but only so they can advise us in respect of the same.

 

5. Requirement to provide Personal Information

If you do not provide some or all of the Personal Information requested, we may not be able to provide you with our products and/or services.

 

6. Cross-border disclosure

6.1 It is possible that some of the Information we collect may be disclosed to our related bodies corporate, contractors, agents and service providers which may be located outside of Australia. We will take such steps as are reasonably necessary in the circumstances to ensure that any overseas third party service providers we engage do not breach the Australia Privacy Principles and any other applicable laws.
6.2 You consent to your Information being disclosed to an overseas destination for this purpose.

 

7. Security of your Personal Information

7.1 We may store your Personal Information in hard copy or electronic format, in storage facilities that we own and operate ourselves, or that are owned and operated by our service providers.
7.2 We will take reasonable measures to ensure that any Personal Information we hold or disclose about you is complete and correct. We will also take reasonable measures to protect your Personal Information from misuse, interference, loss, and unauthorised access, modification and disclosure.
7.3 We will destroy or delete any of your Personal Information which we no longer need to retain. If you email us any Information, it is sent at your own risk as it may not necessarily be secure against interception.

 

8. Marketing

If you register your details to use and place orders on our Website, we will automatically add your Personal Information to our mailing list. You can unsubscribe from receiving communications from the mailing list at any time by sending an email to enquiries@houseofcasmpbell.com.au with the subject reading "Unsubscribe".

 

9. Anonymity and pseudonymity

When lawful and practical, you have the option of using a pseudonym or not identifying yourself when providing Information to us. In doing so you acknowledge that goods and services provided to you may be affected.

 

10. Complaint

10.1 If you believe that we have breached our privacy obligations you can make a complaint by emailing us – refer to clause 14 of this Policy for our contact details.
10.2 We will use best endeavours to respond to all complaints within 7 days confirming receipt of the complaint and that the relevant investigation procedures have been commenced.
10.3 We will attempt to complete our investigation and resolve your complaint within 28 days from the date you lodge your complaint.
10.4 If we do not resolve your complaint to your satisfaction or you are dissatisfied with the action we have taken, you may apply to the Office of the Australian Information Commissioner or such other applicable entity to have your complaint investigated. For further information about how to do this, please contact the Office of the Australian Information Commissioner on 1300 363 992 or visit www.oaic.gov.au.

 

11. Links to other websites or our Website

11.1 When you leave our Website, you will be going to websites that are beyond our control. Such third party websites may collect Personal Information or other Information from users. Our Policy does not apply to any third party websites. We encourage you to read the privacy policies of any third party websites.
11.2 You may not link to our Website without our prior approval.

 

12. Change to Policy

We may change this Policy at any time and without prior notice. Where changes are made to this Policy we will take reasonable steps to notify you. The revised Policy will take effect when it is uploaded on our Website.

 

13. Accessing Personal Information

13.1 On your request, we will provide you with access to your Personal Information that we hold within a reasonable period of time after the request is made, except to the extent that we are lawfully able to refuse such a request. If reasonable and practicable to do so, we will give you access to your Personal Information in the manner that you request. If not so requested, we will provide you with access to your Personal Information via email or in writing.
13.2 All requests about the Personal Information that we hold must be made by email to us - refer to clause 14 of this Policy for our contact details.
13.3 We rely on the accuracy of the Personal Information you provide us. In the event that Personal Information about you is inaccurate, incomplete or out-of-date, you can request that the Personal Information about you is corrected by emailing us - refer to clause 14 of this Policy for our contact details.
13.4 In the event that we deny you access to your Personal Information that we hold, or refuse to correct the Personal Information about you, we will provide you with written reasons and the mechanisms available to complain about such refusal.
13.5 We do not generally charge for providing such access but we may do so in certain circumstances. We will try to respond to your request within 14 days.

 

14. Contact

If you have any queries in respect of our Policy, please email enquiries@houseofcampbell.com.au.