FAQ

How do I change my password?

To change your password, login into your account on House of Campbell.

Select ‘My Account’ in the main menu and then select ‘My Account Details’. From here you can change your password by following the prompts.

What is a private appointment?

House of Campbell offers a unique and relaxing approach to shopping by inviting you into our studio. Avoid the chaos of shopping malls and step into a personalised experience where you can see the designs first hand in the studio where they first originated. Shop the range privately with the designer herself while sipping on cups of tea and learning the intricate details of the garments. With zero obligation to buy, this experience offers you a tangible opportunity to touch and try the clothing on – and who doesn’t love playing dress ups?

How do I make a private appointment?

Simply email us at enquiries@houseofcampbell.com.au to book a time to come visit us at our Adelaide city based studio and try on the range! We have all our stock available to try on and offer AfterPay in-house to make your shopping experience as simple and relaxing as possible.

Where is your studio?

The House of Campbell studio is based in the beautifully architectural Epworth Building on Pirie Street, Adelaide CBD.

How do I pay the balance on a Pre-Order?

If you have made a pre-order you can login into your account on our House of Campbell website to view your pre-ordered items.

Select ‘My Account’ in the main menu and then select ‘Orders’. From here you can track your orders and make final payments by following the prompts.

Can I refund a Pre-Order?

Of course, my darling! We understand shopping online can be tricky and we aim to make your experience as seamless as possible.

Should you pre-order an item and upon its arrival you are dissatisfied, please contact us within 14 days of receiving your purchase to arrange a full refund or exchange.

For more details please see our Terms and Conditions page (specifically Clause 12. Change of Mind).

How do I apply for a Wholesale Login?

If you are interested in becoming a House of Campbell stockist, you can apply through our Wholesale Registration Page.

To register, ensure you are not logged in as an existing retail customer. You can log out by selecting ‘My Account’ in the main menu and then selecting ‘log out’.

Head to the main menu and select ‘Stockist’ from the drop down menu. Then select ‘Wholesale Registration Page’ to complete a registration form. We will review your registration form and inform you whether you have been approved or denied access.

Upon approval, you will be able to log into your account and order through the ‘wholesale ordering’ page. Please note, the expected shipping dates for wholesale orders is the same as pre-orders.

Who do I contact for PR enquiries?

Please contact us at enquiries@houseofcampbell.com.au for all PR related enquiries.

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